Privacy Policy

Your privacy is very important to us. This Policy explains how Professional Electrical Services, LLC (“we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information, including information collected when you interact with our website, contact us, or opt in to receive text (SMS/MMS) messages.

Information We Collect

Contact details: name, email address, phone number, mailing address.
Service information: property address, project details, scheduling preferences.
Communications: the content of messages or calls you send to us and our responses.
Website data: IP address, device/browser info, pages viewed, and cookies or similar technologies. See “Cookies & Tracking” below.

How We Use Information

To identify the purposes for which information is collected and fulfill those purposes.
To provide quotes, schedule services, process payments, and deliver customer support.
To send transactional updates and service reminders.
With your consent, to send marketing communications (including SMS/MMS) about promotions, services, and updates.
To maintain site functionality, analytics, security, fraud prevention, and legal compliance.

SMS/MMS Terms & Consent to Text Messaging

By providing your mobile number and opting in to receive text messages from Professional Electrical Services, LLC, you consent to receive recurring automated and/or non-automated SMS/MMS messages at the number you provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

How to Opt Out

You can opt out of marketing texts at any time by replying STOP. You may receive a confirmation text. Even after opting out of marketing texts, we may still send texts needed to complete or manage active services you’ve requested (where permitted).

Carrier Disclosures

Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission from your wireless carrier and network operator.

Program Description & Frequency

Our text program provides [appointment reminders, scheduling updates, quotes, service updates, and occasional promotions]. Message frequency varies by user activity and preferences.

Eligibility

You must be the account holder or have the account holder’s permission to enroll a mobile number. You must be 18 or older (or the age of majority in your jurisdiction).

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes.

Data Sharing & Disclosure

Service providers: We may share information with vendors who help us operate our website, deliver services, send communications (including SMS/MMS), or perform analytics—subject to confidentiality and data-use restrictions.
Legal compliance and safety: We may disclose information to comply with laws or protect rights, safety, and property.
No selling of personal information: We do not sell your personal information.

Security

We protect personal information by reasonable safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.

Changes to This Policy

We may update this Policy from time to time. We will post the updated date at the top of this page. Material changes will take effect when posted unless otherwise stated.

Original Policy Principles

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.